When words become hollow

From personal experience:
When someone lost a loved one,
Don't
-say what you don't know, don't blame anyone, don't say, "Everything is going to be alright" cos everything is not right at that time...

-use God's word as just a statement.
For someone who trusts in God, sometimes even what we know can still grieve us. Depending on individuals, some people may react strongly to God's word at this time.
Do
-let the person talk as much as he wants about the deceased, even if he cries non-stop...
The sudden loss of a loved one makes the bereaved want to grab hold of every memory of the deceased. It is part of the grieving process and to curtail it is to delay the healing process...
-allow tonnes of questions and many 'what if' to be asked. We don't need to answer. Anyway, no one has the answer.
-check if that person is suicidal, has adequate family support, has medical history to take note of...
-ensure that the person is eating n sleeping a little...Physical strength is much needed at this time...
-be with the person. No need to talk. Your company is sufficient.
-pray with the person if he allows...
Just be there. Words are truly hollow at this time.